Posts Tagged 'community'

5 Social Media Lessons Learned From Whole Foods (Repost)

Excellent review of the master’s strategies

Here’s the summary:

1. Make Content Increasingly Relevant

2. Go Where Your Customers Are

3. Loosen Control from the Top

4. Decide What Channel to Use for What Purpose

5. Let the Conversation Happen


Social CRM Manifesto's Facebook Page

Rob’s Tweets